Program Management

As part of NCSAPP, NCS will offer day-to-day program management and operation services to ensure that all promised services are delivered to you. A team consisting of a Program Manager and Inside Sales, Engineering, and Customer Service representatives will be available at all times. The Program Management team will help you with the following activities:

• Day-to-Day Operations - NCS will assign dedicated staff members to ensure quick and accurate processing of your orders and timely responses to any inquiries you may have.

• Cost and Schedule Status - Your NCS Program Manager will maintain costs and delivery schedules based upon your sales forecast.

• Sales Reports - NCS will generate sales reports for all production units shipped to you or to your end users. These reports will be delivered on a regular basis at the intervals you require.

• Document Control - The Program Management team will also ensure complete documentation control related to your appliance products.

• Accessory & Documentation Packaging - We will inventory and package your consigned documentation and any other accessories that you require us to ship with your appliances. For example, you may require us to include rack mounting ears, slide rails, manuals, quick start/recovery CDs, etc.

• Virtual Warehousing - NCS will act as a "virtual warehouse" for you and will stock your finished or semi-finished products in secured areas. From the secured storage area, products will be delivered to your specified destinations on an order-by-order basis. These finished or semi-finished products will be insured and will be maintained and accounted for using our current accounting and material management infrastructure.

• Distribution - We will deliver your appliance products to their required destinations in a timely manner.

• RMA & Warranty - You can take advantage of NCS' RMA process to return products under warranty. NCS offers one-year return-to-depot warranty on all systems. Extended warranty options such as the "NCS Swift Hardware Replacement Program (NCSHRP)" are also available.

• Hardware Support - It is our experience that most support issues will involve, to one degree or another, the software application you developed. As such, we believe it is appropriate for you to provide first-tier support to your end users. We will stand behind you to provide second-tier support for the hardware. Once a determination is made that the problem is a hardware issue, our technical support and customer service staff will take over the repair and servicing of the malfunctioning systems.